You can reach our Customer Support team by email at info@beyondstorage.com.au, by phone at +123-456-7890, or via live chat during business hours. We aim to respond within 24 hours.
We serve customers across Australia — Sydney, Melbourne, Brisbane, etc.. If your suburb isn’t listed, please contact us to check availability.
Your items will be stored in our secure, climate-controlled storage facilities. For security and convenience, these facilities are not publicly accessible — we handle all pickup and delivery for you.
Typical household items — like boxes, suitcases, clothes, books, appliances (if properly packed), furniture (if within size limits), and personal belongings — are fine to store.
Yes — for safety and legal reasons, we cannot store:
Perishable goods (food, plants, etc.)
Unsealed liquids, hazardous or flammable materials
Weapons, ammunition, explosives
Biological hazards, toxic or radioactive materials
Live animals or pets
Cash, securities, precious jewelry, rare collectibles, high-value art, etc.
If you’re unsure about an item, please contact us before booking.
Yes — we recommend using sturdy boxes, padding fragile items, and properly sealing mattresses or large items. If needed, we can provide packing materials and guidance.
You can store your items for as little or as long as you need. We offer flexible plans — from short-term to long-term storage.
Appointments are scheduled based on availability on a first-come, first-served basis. We recommend booking as early as possible, especially during peak periods, to secure your preferred date.
Yes. For reschedules or cancellations, please contact us at least [insert notice period, e.g. 72 hours] before your appointment. Late cancellation or reschedule may attract a fee.
Once you book, we’ll assign a 2-hour arrival window for pickup or delivery. You’ll receive a confirmation email and a reminder call/text ~15 minutes before our team arrives. Please be available during the window.
If you can’t be present, you may send a friend or family member — just inform us in advance with their full contact info. If you can’t arrange representation, you may need to reschedule (subject to our reschedule policy).
Yes — we offer optional protection plans that provide coverage against loss or damage while your items are stored or in transit. If you choose a plan, you’ll receive documentation to file a claim if something happens.
Beyond Storage provides reliable, flexible storage solutions for travellers, students, residential customers, and small businesses. With pallet storage available and future expansion into vehicle and full-facility storage, we are committed to making space simple, secure, and stress-free for everyone.
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